Bdbajee is committed to reducing gambling-related harm and protecting players. This page outlines the measures implemented to help you stay in control, comply with applicable laws, and access support if needed. This policy applies to all wagering products offered by Bdbajee and forms part of our Terms and Conditions.
Minimum age is 18. You must be able to assume responsibility for your actions to access our services. We perform age and identity verification in accordance with licensing requirements. If you are found to be under 18 or to have provided false age information, your account will be closed with immediate effect and any funds may be forfeited in accordance with our policy. We may request documents to verify age and identity. If underage activity is detected, we will intervene and suspend access.
We provide protective tools to help you monitor and limit activity. These tools are accessible in the profile area of your Bdbajee account and can be activated unilaterally.
Time-Out allows a temporary pause from gambling for a fixed duration: 1 week or 1 month. It takes effect immediately on confirmation. During Time-Out you will not be able to deposit, view products, or place bets. Time-Out cannot be reversed before expiry. Marketing communications will be suppressed for 2 business days after Time-Out confirmation. Attempts to register new accounts during Time-Out will be blocked and any remaining funds may be forfeited in accordance with our policy. To set Time-Out: log in to your Bdbajee account and navigate to Profile > Player Protection Tools > Time-Out; select the duration and confirm. Time-Out applies to your Bdbajee account only and does not extend to accounts held with other operators.
The Cooling-Off Period provides a longer pause of 6 months. It takes effect immediately on confirmation. During Cooling-Off you will not be able to deposit, view products, or place bets. You may withdraw remaining balance if you meet minimum withdrawal requirements and any applicable terms. Processing fees may apply as described in our withdrawal policy. Marketing communications will be suppressed for 2 business days after confirmation. New accounts opened during Cooling-Off will be blocked, and funds may be forfeited. If you request to extend or shorten Cooling-Off, the extension takes effect immediately; shortening is allowed only after a 24-hour cooling-off period, unless the existing period would end within that window. Cooling-Off applies solely to your Bdbajee account and does not automatically apply to other operators.
Self-Exclusion allows you to exclude yourself from gambling for a defined period and, subject to approval, to reactivate your account. Self-Exclusion requests submitted via email to our Customer Care Team must include your Bdbajee Member Code, First Name, Last Name, and the reason (e.g., financial instability; loss of control; mental health concerns; relationship impact; work or educational impact). Please withdraw any applicable balance prior to submission. Self-Exclusion requests are processed within 24 hours of receipt. Once applied, you will not be able to login or withdraw funds. Any remaining balance may be forfeited to charity in line with policy. Self-Exclusion will be honored on the Bdbajee platform and will not automatically apply to other operators. Marketing communications will be blocked within 2 business days of confirmation. You must not create new accounts during Self-Exclusion, and we will implement safeguards to prevent this.
Gambling is prohibited for individuals under 18. We conduct age checks in line with licensing requirements. If an underage user is identified, we will close the account immediately and request documentation to verify age. We may block access and reserve the right to report concerns to the appropriate authorities. Guardians are encouraged to use device-level parental controls and content filtering tools to prevent access to gambling sites.
Play within your means and treat gambling as entertainment rather than income. Set a fixed limit before you start, for example: no more than 5% of your monthly disposable income spent on gambling. Know the game rules and the odds. Do not gamble while intoxicated or when you are under pressure. Take regular breaks and pause if you feel compelled to continue.
If you are concerned that gambling is affecting your life, seek assistance from reputable problem-gambling support services and professional counselling. You may also contact our Customer Care Team via in-site LiveChat or email [email protected] for guidance on protective measures. We aim to respond within one business day and will provide information on available support services in your jurisdiction.
Problem gambling can affect those around the individual. If you are concerned about someone’s gambling, approach them in a calm, non-judgmental manner and offer support. Encourage them to access protective measures and professional help. Do not enable ongoing gambling, and seek guidance from reputable support services for relatives and friends.
Bdbajee operates in compliance with applicable gambling laws and licensing requirements. Personal data is processed in accordance with our Privacy Policy and relevant data-protection law. Self-Exclusion and Time-Out requests are recorded securely and honored across the Bdbajee platform. We may disclose information to regulators or as required by law. You may exercise data access rights and request amendment or deletion where legally permissible.
